Processing fee: $25 for written records; $8 for each CD copy of imaging (X-rays/MRIs; no reports).
THERE ARE NO REFUNDS FOR ANY REASON WHATSOEVER.
ALL available medical records are provided.
You do not need to specify the types of written records or dates of service.
Written records (excludes X-Ray and MRI imaging) are made available securely online only.
We do not fax or mail records.
You will be texted when written records are ready to access online.
You will receive no text alerts regarding Imaging CDs.
Imaging (X-Rays, MRIs) CDs may be picked at the Tennessee Orthopedics Office or mailed to you.
Allow an average of 7 business days for mail delivery time.
Who Can Order Patient Records?
Patients 18 years of age or older
(NOTE: A parent may not request records on behalf of an adult child, regardless of insurance coverage, residence, etc.).
Parents/guardians who have the legal authority to access a minor child’s records.
A person who has the legal authority (healthcare trustee/conservator, healthcare proxy, medical/healthcare power of attorney) to make healthcare decisions for a patient of any age.
What You Need to Get Started
The patient's valid driver's license or other valid state-issued ID.
A credit card to make payment
If you have the legal authority to make healthcare decisions for a patient as a healthcare trustee/conservator,
healthcare proxy, or medical/healthcare power of attorney, you must upload three items:
(a) the patient’s driver’s license/ID,
(b) YOUR OWN Driver’s License/ID, AND
(c) official documentation of your authority to make healthcare decisions for the patient.
NOTE: A financial power of attorney is not acceptable.
If you cannot provide ALL required items, the patient must place his or her own request.
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