Order Your Medical Records Online
Medical Records Fee For Patients
$25 Request Processing Fee per request + an additional $8 per X-Ray/MRI CD copyFees apply to patients requesting records for themselves or directing records to any third party.
IMPORTANT: Fees for processing medical records requests are non-refundable.
| HOW DO I DECIDE WHICH OPTION TO USE? |
Option 1 -
Start Now!Quick Release to You |
Option 2 -
Start Now!Release to 3rd Party* |
|---|---|---|
| How long can it take to process my request? | 48 hours** | 5-7 days** |
| Can I order my records with my phone/tablet? | Yes | Yes |
| Will I be told when my request is ready? | Yes, immediately, by text message (see sample texts below) | No, only the 3rd party is notified (by fax) |
| Can I access my own records? | Yes | No |
| Can I print/email/save/fax my records? | Yes, and you can share them with any 3rd party when and how you want | No |
| How are my records made available? | Online only. *** The only item you may pick up or have mailed to you is an X-Ray/MRI CD. |
Online only. *** The only item mailed to the 3rd party is an X-Ray/MRI CD. |
| Can I view my records on my phone/tablet? | Yes | No |
|
* You are responsible for providing us with the correct 3rd party contact information.
** Your records will be available in the timeframe specified in the table above, excluding weekends and holidays. Requested X-rays/MRIs take longer to process than other types of records because they must be prepared by Carrell Clinic staff and copied to a CD. Also, please allow an added 14 days for delivery if you choose to have your imaging CD mailed. *** We cannot guarantee when or if the 3rd party will access your records online after receiving notification that the records are ready. You are solely responsible for following up with the 3rd party, if needed. |
SAMPLE TEXTS for Option 1 - You will receive text messages similar to these samples:
Your Medical Records request is in process. When complete, you will get Acct # and PIN # for online access.
(Carrell Clinic)
(Carrell Clinic)
Your Medical Records are ready!
Go to https://myroiplus.com
Account #: xxxxxx
PIN #: xxxx
(Carrell Clinic)
Go to https://myroiplus.com
Account #: xxxxxx
PIN #: xxxx
(Carrell Clinic)