Order Your Medical Records Online


Medical Records Fee For Patients

$25 Request Processing Fee per request
Fees apply to patients requesting records for themselves or directing records to another Healthcare Provider.

IMPORTANT: Fees for processing medical records requests are non-refundable.

Option 1 -
Quick Release to You

Start Now!
Option 2 -
Release to Healthcare Provider*

(Read Notes Below)
Start Now!
How long can it take to process my request? 5-10 days** 5-10 days**
Can I order my records with my phone/tablet? Yes Yes
Will I be told when my request is ready? Yes, immediately, by text message (see sample texts below) No, only the Healthcare Provider is notified (by fax)
Can I access my own records? Yes No
Can I print/email/save/fax my records? Yes, and you can share them with any 3rd party when and how you want No
How are my records made available? Online only. *** Online only. ***
Can I view my records on my phone/tablet? Yes No


* For Option 2, the designated Healthcare Provider must retrieve your written records online once your order is complete. If you are uncertain that the Healthcare Provider will do so, use Option 1 instead. We are not responsible for the Healthcare Provider's willingness or ability to access your records online.

** The timeframe specified above for written records excludes weekends and holidays.

*** For Option 2, you are solely responsible for the following: (a) providing us the correct contact information for the designated Healthcare Provider; (b) making the designated Healthcare Provider aware that a notice will be faxed to them when the written records are ready and that they must access those records online; and (c) following up, if needed, with the Healthcare Provider to determine if they have received a faxed notice and/or have accessed your records.

SAMPLE TEXTS for Option 1 - You will receive text messages similar to these samples:
Your Medical Records request is in process. When complete, you will get Acct # and PIN # for online access.
(Urgent Care Group)
Your Medical Records are ready!
Go to https://myroiplus.com
Account #: xxxxxx
PIN #: xxxx
(Urgent Care Group)

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